Thank you for taking the time to participate in this survey on Inbound Call Center Performance Standard Benchmarking. This survey will provide valuable data on the current performance standards for inbound call centers that are available in the marketplace today. This survey will be used to help organizations set acceptable, reasonable and competitive call center standards.
This survey should take less than 15 minutes to complete. We will keep individual responses confidential and will not identify you or your company in relation to any specific response. We compile the data and provide an ongoing Results Summary Report each time the survey is run. The Results Summary Report will be displayed immediately after you complete the Survey.
NOTICE: This survey was originally sponsored and managed by the organization shown above while being hosted by The Benchmarking Exchange (TBE).|
This particular survey has been well received by the business community and has gained a considerable amount of participation during its original run. Because of this popularity and nature of the survey, the original sponsor has graciously accepted TBE's invitation to continue the survey but leave the management and reporting of the survey results up to TBE.
This survey is now a part of the permanent and ongoing Surveyor Library on TBE and everyone is encouraged to participate. As more responses are collected, richer results will be realized.
Thanks to our Sponsor for their contribution and thanks to the participants for taking the time to participate in the survey.
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