Supplier Management Survey
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Please answer as many questions as possible. Leave those that are not relevent to your organization blank. Please refer to the processes you use for suppliers of production material (including tooling) rather than capital equipment.

1. What Key Performance Indicators do you use to rate supplier performance? What is their relative priority (please list 5 most important indicators, 1 is highest, 5 is lowest)

a. On Time Delivery
b. Quality - Delivered Quality to Customer Factory - Incoming Quality Control + Line Performance
c. Quality - Field Performance
d. Quality - Supplier Factory Quality
e. Development Times
f. Development Costs
g. Unit Cost
h. Support
i. Against (pre)agreed quality levels
j. Reaction to Issues
k. Other

2. Do you perform Incoming Inspection?


3. Are you satisfied with the efficiency and effectiveness of your supplier management process?


4. How frequently do you review supplier performance?

a. Daily
b. Weekly
c. Monthly
d. Quarterly
e. Annually
f. When there is an issue
g. Never
h. Random Audit Basis
i. Other

5. What mechanisms are used to communicate their performance to suppliers?

a. Phone
b. Letter
c. Fax
d. E-mail
e. Company Extranet
f. Supplier Extranet(s)
g. Off-line database(s)
h. On-line database(s)
i. Face to face reviews
j. Benchmarking of current suppliers
k. Other

6. Do you provide direct feedback to your suppliers on these performance measures?


7. How is this communicated to the suppliers? (select all that apply)

Formal Letter
Face to Face Meeting
Online Database
Video Conference

8. Do you inform suppliers of their position relative to their competitors?


9. Do you currently use a software package to manage your suppliers?


10. What has been the change in number of your supply base over the past two years?

Increase in number of suppliers
Decrease in number of suppliers
No Change

Partnerships with Suppliers

11. Do you expect suppliers to locate their manufacturing facilities close to your manufacturing facilities?


12. Do you monitor suppliers to ensure they develop at the same pace as your business?


13. How do you rate your Supplier's Technical Capability? Rank the top five in order of priority (1 is highest, 5 is lowest)

a. Number of New Product Introductions per annum
b. Technology Roadmap
c. Compatibility of technology with your needs
d. Cost Reduction
e. Investments reduction
f. Relocation of activities in your business
g. Performance increase by the support of specialists
h. Optimization of building area
i. New technologies
j. Cycle-time reductions
k. Ability to project management design and development
l. Other

Approved Vendor Lists

14. Business Criteria for supplier selection and rating

CriticalSomewhat CriticalNot CriticalLevel of proficiency among current suppliers (High / Low)
a. Reputation
b. Customer track record
c. Geographical proximity / appropriate location
d. Integration Capability
e. Level of support - Business
f. Level of support - Technical
g. Financial Position
h. Strategic Plan & Development
i. Price and competitiveness
j. Commitment to annual cost reductions
k. Delivery terms, reactivity
l. Flexibility
m. Project Management Capabilities
n. Use of Value Engineering / Value Analysis
o. Design Capability Techniques
p. Technical Capability
q. Innovation History
r. Patents / Licensees
s. Time to Market - Ability to meet timing
t. Ability to collocate to your manufacturing sites
u. Best in Class
v. Other

15. Manufacturing Criteria for supplier selection and rating

CriticalSomewhat CriticalNot CriticalLevel of proficiency among current suppliers (High / Low)
a. Production capacity
b. Up-to-date techniques and equipment
c. Full turnkey solution provider
d. ISO Accreditation
e. TL9000 Accreditation
f. QS9000 Accreditation
g. JIT delivery / Hubbing
h. SPC process capability measurements
i. FMEA and problem solving
j. Competitive benchmarking
k. Predictive or preventative maintenance
l. Safety improvement programs
m. Proactive environmental compliance
n. Use of Benchmarking
o. Warranty Results / History
p. Manufacturing Improvement Techniques
q. Computerized SPC with real-time feedback
r. Other

16. Information Technology / Communication Criteria for supplier selection and rating

CriticalSomewhat CriticalNot CriticalLevel of proficiency among current suppliers (High / Low)
a. Non Disclosure Agreements
b. Data security measures
c. ERP (Enterprise Resource Planning)
d. Computer aided design
e. Computer integrated manufacturing
f. Computerized maintenance management
g. Computerized process simulation
h. Planning & scheduling
i. Product data management
j. Supply chain / logistics systems
k. Facility to enter orders on line
l. EDI links
m. Internet connections
n. Other

17. Human Resource Criteria for supplier selection and rating

CriticalSomewhat CriticalNot CriticalLevel of proficiency among current suppliers (High / Low)
a. Organizational structure
b. Absenteeism
c. Management capability
d. Skilled staff
e. Accredited personnel
f. Good Management - Employee Relations
g. Maintenance of training records
h. Ongoing training programs
i. Availability of Labor
j. Competency Models
k. Ability to co-locate engineers
l. Other

Training Strategy

18. Does your suppliers' training match the needs of your competency models?


19. What information management tools are most commonly used by your company for identifying new suppliers?

Information Management ToolRegularlyOccasionally
a. Technology Need
b. Trade Journals
c. External experts, consultants
d. Professional Associations
e. Exhibitions, conferences
f. Your customers
g. Internet
h. Professional Directories
i. On-Line Databases
j. Cold Call by new supplier
k. Your Current suppliers
l. Benchmarking
m. Other

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